That usb typec port with all cables included makes it universally compatible supports usb. To contact wd for technical support support create a support case. Password protection the my book drive s builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Email support get technical and other support through.
My book world edition user manual introduction 1 introduction my book world edition in your networkthe basics congratulations on purchasing a my book world edition remote access storage system. Western digital my passport not recognized in windows 10. Wd security and wd drive utilities are registered trademarks or trademarks of western digital corporation or its affiliates in the u. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. This was good, as im a writer and i had a book on the e. My book duo desktop raid storage user manual western digital. I ran all the tests again, got identical results, then called wd tech support. Customer support western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Using the my book icon right or controlclick the my book icon on the desktop and click eject my book where my book is the name you assigned to the volume when you reformatted the drive for use on a mac computer.
Cannot access or format external hard drive wd my book. In order for us to better assist you, please have your hardware serial number ready. The reason why most customers are looking to chat with western digital is because they have where to buy, complaint, technical support, repairs, returns and other customer service issues, but they then usually end up using other tools or information that gethuman provides to actually resolve the problem. Its superfast thanks to wd red drives inside and use of the usb typec port. Contacting wd technical support when contacting wd for support, have your wd product serial number, system hardware, and system software versions available. The reason customers call 8002754932 is to reach the western digital technical support department for problems like where to buy, complaint, technical support, repairs, returns. Western digital my book pro technical support pdf download. Hello, currently, wd does not have a live chat support. If you encounter problems with this product, please contact wd technical support. Your product includes 30 days of free telephone support during the warranty period. I have wd my book essentials and want to know how long you have tech phone support.
Hi, i currently own a western digital my book essential 2tb hard drive under a windows xp os. Is there a live chat customer service tech support option for my booklive. The my book desktop hard drive also works great with acronis true image wd edition software to schedule full system backups. Sign up for our newsletter and receive a coupon for your next order. Wd service and support your product includes 30 days of free telephone support during the warranty period. Downloads download software and updates for your wd product at. Serial numbermodel numberpurchase datesystem and software notes. Your wd product information is found on the label on the back of the device. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. I normally leave my computer on stand by when i leave and this was no different on this day. Create a support case with our worldclass service and support team. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and. Serial number model number purchase date system and software notes. Learn more the automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles.
Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. Ask the tech support reddit, and try to help others with their problems as well. Remember to write down the following wd product information, which is used for setup and technical support. Based on my results, they said the drive was defective, and that i should return it to amazon, which i did. Designed for home users, creative professionals, workgroups, small offices, and anyone looking for shared storage, wds my book world edition. Contacted wd support and their only option was to return the drive. View and download western digital my book pro technical support online. By clicking on submit, i represent that i understand and agree that the information submitted in this form will be transmitted to. This 30 day period starts on the date of your first telephone contact with wd technical support. In that regard, the 8tb western digital my book is an excellent choice, with enough capacity to last you for several years. To get started, choose the western digital brand youd like help with. My book western digital speichern western digital store.
Email support is free for the entire warranty period and our extensive knowledge base is available 24 7. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk and wd brands. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. Wd my book essential not recognized or reformatted. Play at the top of your game and win without worry. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Ive had a western digital my book 4 tb external backup drive for about a year and a half and im not happy with it. Western digital my passport not recognized in windows 10 fix. Your wd product information is found on the label on the bottom of the device.
Western digital empowering the worlds data infrastructures. When i returned to access my hard drive and play a music file, the program froze and i was prompted to. North america europe toll free 00800 ask4 wdeu english 800. Hello, i have a 4tb western digital mybook external hard drive.
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